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Complaints
Employees of Psychiatrie Noord do their utmost to offer you the treatment that suits you. Nevertheless, it is possible that you are not satisfied with certain matters. In that case, you can file a complaint. A complaint can concern any part of the services of Psychiatrie Noord. The complaints procedure is arranged in accordance with applicable laws and regulations.
Who can file a complaint?
A complaint can be filed by yourself. Additionally, you can authorize someone to file a complaint on your behalf. Consider your partner, a family member, or a close one. Also, relatives of a patient can file a complaint.
How do I file a complaint?
Before filing a complaint, you can express your dissatisfaction to the involved employee. If you cannot reach a solution together, you can contact our complaints officer. The complaints officer can assist and advise you in formulating the complaint and work with you to find an appropriate solution. You can also go directly to the complaints officer if you prefer not to discuss the complaint with the employee concerned.
How does the handling of my complaint proceed?
If you cannot resolve the issue with your practitioner, the complaints officer will be called in. The complaints officer will have a conversation with you. You may bring family members or close ones to this conversation. The complaints officer helps you formulate the complaint and seeks a solution with you. Additionally, the complaints officer can inform you about other possibilities and agencies where you can take your complaint.
How can I contact the complaints officer?
If you want to file a complaint, send a letter or email with your complaint to the complaints officer of Psychiatrie Noord.
By mail:
Psychiatrie Noord
Attn: Complaints Officer
Leonard Springerlaan 19
9727 KB Groningen
By e-mail:
In your letter or email you state:
About whom or what you have a complaint;
A short and clear description of the event or decision you are complaining about;
Your objections to that event/decision;
Your name, address, city, email address, and date of birth.
After sending the letter or email, you will receive an acknowledgment of receipt within a week.
